International City/County Management Association (ICMA) Practices for Effective Local Government Management
1. STAFF EFFECTIVENESS
Promoting the development and performance of staff and employees throughout the organization.
2. POLICY FACILITATION
Helping elected officials and other community actors identify, work toward, and achieve common goals and objectives.
3. FUNCTIONAL AND OPERATIONAL EXPERTISE AND PLANNING
A component of Service Delivery Management.
4. CITIZEN SERVICE
A component of Service Delivery Management: Determining citizen needs and providing responsive, equitable services to the community.
5. PERFORMANCE MEASUREMENT/MANAGEMENT AND QUALITY ASSURANCE
A component of Service Delivery Management: Maintaining a consistently high level of quality in staff work, operational procedures, and service delivery.
6. INITIATIVE, RISK TAKING, VISION, CREATIVITY, AND INNOVATION
A component of Strategic Leadership: Setting an example that urges the organization and the community toward experimentation, change, creative problem solving, and prompt action.
7. TECHNOLOGICAL LITERACY
A component of Strategic Leadership: Demonstrating an understanding of information technology and ensuring that it is incorporated appropriately in plans to improve service delivery, information sharing, organizational communication, and citizen access.
8. DEMOCRATIC ADVOCACY AND CITIZEN PARTICIPATION
Demonstrating a commitment to democratic principles by respecting elected officials, community interest groups, and the decision making process; educating citizens about local government; and acquiring knowledge of the social, economic, and political history of the community.
Understanding and valuing the differences among individuals and fostering these values throughout the organization and the community.
Preparing and administering the budget.
11. FINANCIAL ANALYSIS
Interpreting financial information to assess the short-term and long-term fiscal condition of the community, determine the cost-effectiveness of programs, and compare alternative strategies.
12. HUMAN RESOURCES MANAGEMENT
Ensuring that the policies and procedures for employee hiring, promotion, performance appraisal, and discipline are equitable, legal, and current; ensuring that human resources are adequate to accomplish programmatic objectives.
13. STRATEGIC PLANNING
Positioning the organization and the community for events and circumstances that are anticipated in the future.
14. ADVOCACY AND INTERPERSONAL COMMUNICATION
Facilitating the low of ideas, information, and understanding between and among individuals; advocating effectively in community interest.
15. PRESENTATION SKILLS
Conveying ideas or information effectively to others.
16. MEDIA RELATIONS
Communicating information to the media in a way that increases public understanding of local government issues and activities and builds a positive relationship with the press.
Demonstrating fairness, honesty, and ethical and legal awareness in personal and professional relationships and activities.
18. PERSONAL DEVELOPMENT
Demonstrating a commitment to a balanced life through ongoing self-renewal and development in order to increase personal capacity.