Thursday, March 28

Session 2 will take place at the Hilton Garden Inn Las Colinas, Irving.

7:30 – 8:00 a.m.    
Registration and Continental Breakfast

8:00 – 8:15 a.m.  
Welcome
Chris Hillman
, City Manager, City of Irving

8:15 – 8:45 a.m. 
Making the Connection
This session will discuss collaboration and networking opportunities that are key elements to the city management profession.
Moderator: Michael Ross, Assistant City Manager, City of Granbury

8:45 – 10:00 a.m. 
Leadership
Addresses ICMA Practices Groups 1 (Staff Effectiveness), 2 (Policy Facilitation), 5 (Quality Assurance), 6 (Initiative, Risk Taking, Vision, Creativity, and Innovation), 8 (Democratic Advocacy and Citizen Participation), 14 (Advocacy and Interpersonal Communication) and 17 (Integrity).
What skills are necessary for you to be an effective and respected leader of your staff, advisor to your city council, and servant to your citizens? How can you inspire and motivate those you lead and serve?
A.C. Gonzalez, TCMA Senior Advisor and Retired City Manager

10:00 – 10:15 a.m.   
Break

10:15 – 11:45 a.m.    
Diversity in a 21st Century Workplace
Addresses ICMA Practices Groups 9 (Inclusion) and 14 (Advocacy and Interpersonal Communication))
Cultural and generational diversity can impact organizational expectations.  How we respond to and embrace that diversity is key to operational success.
Samantha Dean, Workforce Services Director, City of Carrollton

11:45 a.m. – 1:00 p.m.  
Lunch

1:00 – 2:15 p.m. 
Communicating Effectively Both Internally and Externally
Addresses ICMA Practices Groups 8 (Democratic Advocacy and Citizen Participation), 14 (Advocacy and Interpersonal Communication), and 16 (Media Relations)
Everyone agrees that it is essential for city officials to develop good communication skills to deliver the city’s message. But what specifically are those skills, and how do you go about developing them?
Jay Stokes, City Manager; and Kristin Callahan, Public Relations and Marketing Administrator, City of Deer Park

2:15 – 2:30 p.m.    

Break

2:30 – 4:00 p.m. 
Human Resources and City Management
Addresses ICMA Practices Groups 3 (Functional and Operational Expertise and Planning), 4 (Citizen Service), 5 (Quality Assurance), and 12 (Human Resources Management). With effective communication, a  human resources department can assist city management in proactively addressing issues relating to talent acquisition and retention, employee relations management, training and development, and workplace conflict.
Passion Hayes, Director of Human Resources, City of Addison

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